Terms of Sale

Last updated 2026-11-04

These terms apply to everything you order from the online shop on keyclinic.co.za. Please read them, together with our Returns, Refunds & Cancellations policy and our Privacy Policy, before you place an order.

1. Who you are buying from

Key Clinic
Key Clinic is a trading name of Trusted Digital Solutions CC.
Physical address: 10 Napier Street, Racetrack, Wesbank, East London, Eastern Cape
Phone and WhatsApp: 073 295 7708
Email: info@keyclinic.co.za
Website: keyclinic.co.za

2. Orders

When you place an order you get an order reference straight away. Your order is an offer to buy; the contract is formed when we confirm the order and you pay. We confirm every order on WhatsApp (or email, if you gave one) and check that the part suits your vehicle. If an item turns out to be unavailable, or is the wrong part for your vehicle, we tell you before you pay, or refund you in full if you have already paid.

Your order confirmation and our messages are your record of the transaction. Please keep them, or ask us at any time for a copy.

3. Prices

All prices are in South African rand (ZAR). The price shown in the shop is the full price of the item, and it is the price you pay for it. Delivery is charged separately and we tell you the amount before you pay (see section 5). Online prices can differ from prices in the workshop, where fitting and programming may be included. Items bought online are supplied without fitting.

If a price is shown incorrectly because of an obvious error, we will tell you before you pay and you may cancel the order.

4. Payment

Pay by EFT into our FNB account, using your order reference as the payment reference. The banking details are shown when you place your order. Send your proof of payment on WhatsApp to 073 295 7708. We dispatch or hand over an order once the payment reflects in our account.

Where card or instant payment is offered at checkout, it is processed by a registered third-party payment provider on its own secure pages. We never see or store your card details.

5. Delivery and collection

Courier

We courier to addresses in South Africa only. The courier fee depends on the size of the parcel and the destination; we tell you the fee on WhatsApp before you pay, and you only pay it once you have agreed to it. We tell you the dispatch date when we confirm your order and send you the tracking details once it ships. If we cannot dispatch your order within 30 days of payment, you may cancel it and we will refund you in full.

Please check your parcel when it arrives. If it is damaged, or something is missing, tell us within 48 hours with a photo, and we will sort it out with the courier at our cost.

Collection

You can collect your order, free of charge, from 10 Napier Street, Racetrack, Wesbank, East London, Eastern Cape. Collection is by appointment: please WhatsApp us before you travel.

6. Cancellations and returns

You may cancel an online order within 7 days of receiving the goods, without giving a reason, as set out in the Electronic Communications and Transactions Act. Some items are made to order for your vehicle and can only be returned if they are defective. Our Returns, Refunds & Cancellations policy explains how it works, which items are affected, and how refunds are paid.

7. Warranty

Every item is tested before it leaves us. On top of that:

• Electronic parts (ECUs, modules, remotes and transponders) carry a 3-month warranty when they are fitted and inspected by Key Clinic or an authorised Key Clinic agent. We cannot cover faults caused by fitting, coding or programming done by someone else.
• Keys, key blanks and key shells are replaced if they have a factory defect.

This warranty is in addition to your rights under the Consumer Protection Act, including the right to return defective goods within 6 months of delivery for a repair, replacement or refund. It does not reduce those rights.

8. Security

This website uses an encrypted (HTTPS) connection. Order details go straight to our own business system and are not shared except as our Privacy Policy describes. We never ask for your card details on WhatsApp, by email or by phone.

9. Complaints and disputes

If anything is wrong with your order, please contact us first: WhatsApp 073 295 7708, call 073 295 7708, or email info@keyclinic.co.za. We aim to reply within one working day and to resolve problems quickly. If you are not satisfied with our response, you can contact the Consumer Goods and Services Ombud (CGSO) at cgso.org.za.

Please talk to us before you dispute a payment with your bank; we can usually fix the problem faster.

10. General

These terms are governed by the law of South Africa. Nothing in them limits the rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act. We may update these terms; the version that applies to your order is the one shown when you placed it, and each order records the version you agreed to.